Case study

How Toyota GB makes every workday more accessible with Sociability

Case study

How Toyota GB makes every workday more accessible with Sociability

Case study

How Toyota GB makes every workday more accessible with Sociability

The Sociability team with former President and Managing Director of Toyota GB - Agustin Martin.
The Sociability team with former President and Managing Director of Toyota GB - Agustin Martin.
The Sociability team with former President and Managing Director of Toyota GB - Agustin Martin.

Meet Toyota GB

Toyota GB is the British arm of the Japanese car manufacturer, Toyota, with a flagship office located just south of London close to Epsom, in Surrey.

As one of our first clients, our relationship with Toyota actually began all the way back in 2020, when Sociability took part in their start-up accelerator program. Following initial success on this program, Toyota signed up as part of our first wave of clients, and they haven't looked back!

Now, nearly 4 years down the line they're here to share the ways that they have utilised Sociability into their regular workflows, and the impact it's had on their staff & new hires…

Toyota GB is the British arm of the Japanese car manufacturer, Toyota, with a flagship office located just south of London close to Epsom, in Surrey.

As one of our first clients, our relationship with Toyota actually began all the way back in 2020, when Sociability took part in their start-up accelerator program. Following initial success on this program, Toyota signed up as part of our first wave of clients, and they haven't looked back!

Now, nearly 4 years down the line they're here to share the ways that they have utilised Sociability into their regular workflows, and the impact it's had on their staff & new hires…

Toyota GB is the British arm of the Japanese car manufacturer, Toyota, with a flagship office located just south of London close to Epsom, in Surrey.

As one of our first clients, our relationship with Toyota actually began all the way back in 2020, when Sociability took part in their start-up accelerator program. Following initial success on this program, Toyota signed up as part of our first wave of clients, and they haven't looked back!

Now, nearly 4 years down the line they're here to share the ways that they have utilised Sociability into their regular workflows, and the impact it's had on their staff & new hires…

The challenge

As with many larger corporates, Toyota GB were looking for a way to support their existing disabled staff and diversify their talent pool and help drive forward their goal of providing true Mobility for All.

As part of this agenda, they were seeking actionable, real-world ways to support their disabled staff (and future staff!), that would help to build a greater feeling of inclusion at Toyota GB and ensure that everyone working at or visiting their Headquarters felt included and welcomed into the space, from the minute they arrived.

As with many larger corporates, Toyota GB were looking for a way to support their existing disabled staff and diversify their talent pool and help drive forward their goal of providing true Mobility for All.

As part of this agenda, they were seeking actionable, real-world ways to support their disabled staff (and future staff!), that would help to build a greater feeling of inclusion at Toyota GB and ensure that everyone working at or visiting their Headquarters felt included and welcomed into the space, from the minute they arrived.

As with many larger corporates, Toyota GB were looking for a way to support their existing disabled staff and diversify their talent pool and help drive forward their goal of providing true Mobility for All.

As part of this agenda, they were seeking actionable, real-world ways to support their disabled staff (and future staff!), that would help to build a greater feeling of inclusion at Toyota GB and ensure that everyone working at or visiting their Headquarters felt included and welcomed into the space, from the minute they arrived.

The solution

Sociability have been proud to work closely with Toyota, first as part of their start-up accelerator, where we provided advice on meaningfully supporting disabled staff, and then as one of our earliest adopters. This includes the creation of a cloud-based, bespoke accessibility guide allowing all users to see the facilities & features of the site before they arrive, allowing Toyota GB to:

  • Inform all staff & visitors (present & future!) about the facilities available at the office, to ensure that everyone knows what to expect before they arrive, and that no one gets left outside;

  • Integrate this system into their existing platforms, and external communications to guests & visitors coming onsite; and

  • Interact with their guests & users of the space to champion their disabled staff and visitors by providing them with the tools needed to thrive at work.

Sociability have been proud to work closely with Toyota, first as part of their start-up accelerator, where we provided advice on meaningfully supporting disabled staff, and then as one of our earliest adopters. This includes the creation of a cloud-based, bespoke accessibility guide allowing all users to see the facilities & features of the site before they arrive, allowing Toyota GB to:

  • Inform all staff & visitors (present & future!) about the facilities available at the office, to ensure that everyone knows what to expect before they arrive, and that no one gets left outside;

  • Integrate this system into their existing platforms, and external communications to guests & visitors coming onsite; and

  • Interact with their guests & users of the space to champion their disabled staff and visitors by providing them with the tools needed to thrive at work.

Sociability have been proud to work closely with Toyota, first as part of their start-up accelerator, where we provided advice on meaningfully supporting disabled staff, and then as one of our earliest adopters. This includes the creation of a cloud-based, bespoke accessibility guide allowing all users to see the facilities & features of the site before they arrive, allowing Toyota GB to:

  • Inform all staff & visitors (present & future!) about the facilities available at the office, to ensure that everyone knows what to expect before they arrive, and that no one gets left outside;

  • Integrate this system into their existing platforms, and external communications to guests & visitors coming onsite; and

  • Interact with their guests & users of the space to champion their disabled staff and visitors by providing them with the tools needed to thrive at work.

The entrance of Toyota's Eco Hub HQ in Epsom.
The entrance of Toyota's Eco Hub HQ in Epsom.
The glade garden at the Eco Hub, a pebbled area with stepping stones and small box bushes.
The glade garden at the Eco Hub, a pebbled area with stepping stones and small box bushes.
The interview room at Toyota's HQ, a glass walled room looking over the gardens with sofas and chairs.
The interview room at Toyota's HQ, a glass walled room looking over the gardens with sofas and chairs.

"At Toyota, we are always looking for ways to support our disabled employees and crucially to build a more inclusive recruitment process and Sociability has been a crucial piece of that puzzle."


  • Andy Wilson, Senior Manager - Workplace Experience

"At Toyota, we are always looking for ways to support our disabled employees and crucially to build a more inclusive recruitment process and Sociability has been a crucial piece of that puzzle."


  • Andy Wilson, Senior Manager - Workplace Experience

"At Toyota, we are always looking for ways to support our disabled employees and crucially to build a more inclusive recruitment process and Sociability has been a crucial piece of that puzzle."


  • Andy Wilson, Senior Manager - Workplace Experience

The outcome

The Toyota GB site officially went live in 2021, and since then the site has gone from strength to strength!

The team have pushed to embed the Sociability guide across their staff networks, to encourage uptake and usage across their staff body - with views reaching as many as 300 per month, they have been thrilled with the results!

Alongside supporting their existing staff to feel more comfortable at work, and to truly thrive in their professional environment, the guide has also been pivotal in supporting new and incoming staff like Tino, who joined their team in September 2023, to get to know the space before they first come onsite, providing an additional layer of confidence & ease when heading into the office for the first time.

"It’s been fantastic to work with Sociability from so early on, to see the company grow and develop over that time and to join them on this journey! At Toyota, we are always looking for ways to support our disabled employees and crucially to build a more inclusive recruitment process and Sociability has been a crucial piece of that puzzle.

Having the ability to show interviewees before they ever come on site the facilities that we have, and to engage in open dialogue with staff and new hires about what works and where we can make tangible improvements has improved our responsiveness and effectiveness in delivering our ultimate workplace goal, to truly “go beyond” when it comes to DEI and deliver an inclusive and welcoming environment for all.

We look forward to our continued partnership with Sociability, building on and growing the work that we have already done together collaboratively, updating our guide to work for us as well as supporting the Sociability team in their mission."

  • Andy Wilson, Senior Manager - Workplace Experience

The Toyota GB site officially went live in 2021, and since then the site has gone from strength to strength!

The team have pushed to embed the Sociability guide across their staff networks, to encourage uptake and usage across their staff body - with views reaching as many as 300 per month, they have been thrilled with the results!

Alongside supporting their existing staff to feel more comfortable at work, and to truly thrive in their professional environment, the guide has also been pivotal in supporting new and incoming staff like Tino, who joined their team in September 2023, to get to know the space before they first come onsite, providing an additional layer of confidence & ease when heading into the office for the first time.

"It’s been fantastic to work with Sociability from so early on, to see the company grow and develop over that time and to join them on this journey! At Toyota, we are always looking for ways to support our disabled employees and crucially to build a more inclusive recruitment process and Sociability has been a crucial piece of that puzzle.

Having the ability to show interviewees before they ever come on site the facilities that we have, and to engage in open dialogue with staff and new hires about what works and where we can make tangible improvements has improved our responsiveness and effectiveness in delivering our ultimate workplace goal, to truly “go beyond” when it comes to DEI and deliver an inclusive and welcoming environment for all.

We look forward to our continued partnership with Sociability, building on and growing the work that we have already done together collaboratively, updating our guide to work for us as well as supporting the Sociability team in their mission."

  • Andy Wilson, Senior Manager - Workplace Experience

The Toyota GB site officially went live in 2021, and since then the site has gone from strength to strength!

The team have pushed to embed the Sociability guide across their staff networks, to encourage uptake and usage across their staff body - with views reaching as many as 300 per month, they have been thrilled with the results!

Alongside supporting their existing staff to feel more comfortable at work, and to truly thrive in their professional environment, the guide has also been pivotal in supporting new and incoming staff like Tino, who joined their team in September 2023, to get to know the space before they first come onsite, providing an additional layer of confidence & ease when heading into the office for the first time.

"It’s been fantastic to work with Sociability from so early on, to see the company grow and develop over that time and to join them on this journey! At Toyota, we are always looking for ways to support our disabled employees and crucially to build a more inclusive recruitment process and Sociability has been a crucial piece of that puzzle.

Having the ability to show interviewees before they ever come on site the facilities that we have, and to engage in open dialogue with staff and new hires about what works and where we can make tangible improvements has improved our responsiveness and effectiveness in delivering our ultimate workplace goal, to truly “go beyond” when it comes to DEI and deliver an inclusive and welcoming environment for all.

We look forward to our continued partnership with Sociability, building on and growing the work that we have already done together collaboratively, updating our guide to work for us as well as supporting the Sociability team in their mission."

  • Andy Wilson, Senior Manager - Workplace Experience